Refund & Returns
To request a refund, please contact us at hello@edinburghcasting.com
If you are able to contact us before despatch, your item will be refunded in full. Refunds are made at the discretion of The Edinburgh Casting Studio, to the payment method shown on purchase receipt.
In the case that your order has been despatched and you have received your item but have changed your mind, you can cancel your order within 14 days of receiving your item. In this case please contact The Edinburgh Casting Studio where you will be advised on the return process. Any goods to be returned must be in saleable condition, and unopened. If you have contacted us for a return, we must receive the item within 14 days. Items that are returned within this period, unopened and in fully saleable condition are eligible for a full refund of original product costs.
The buyer must cover cost of return postage charges, and is responsible for keeping proof of postage. Using a recorded delivery service is recommended for the buyer’s protection. The buyer has the duty of reasonable care when returning goods to ensure they are repackaged well and will arrive in a re-saleable condition. If a discounted item is returned for refund, the price charged on the customer’s invoice will be processed.
All items pass a thorough quality check before despatch, to ensure satisfaction. If your item arrives damaged, please notify The Edinburgh Casting Studio so we can raise a claim with our courier, and arrange replacements where necessary. The Edinburgh Casting Studio may ask for digital photographs of your item so they can understand any damage/fault/defect.
If an incorrect item was sent, return postage will be refunded and a replacement sent.
When contacting us with a request for a refund, please include the following details:
– Your full name and address
– Item purchased
– Reason for return
– Payment method
– Photo of damaged/faulty/defective goods (where applicable). Should any problems arise with your products as a result of use, photographs are essential in order to assist you.
– Purchase date and order reference
To request a refund, please contact us at hello@edinburghcasting.com